The A-Z of your booking

Arrival

You will find all the important information about your journey by car or train here.
You can drive your car right up to our front door - there we will unload your luggage and park your car afterwards.

Dinner

We kindly ask you to come to dinner in appropriate evening attire. Thank you very much.
If you have booked without dinner, please reserve a table in good time.
Are you travelling alone but would like to dine in company? We will be happy to reserve a place for you at our dinner table. Please contact us for more information!

Bathing world & sauna area

Please understand that the use of the bathing world and sauna area is only possible during the time when the room is available.

If you would like to use the SPA areas beyond this time, we charge a contribution towards expenses including soup, sheet cake & iced tea and mineral water of € 15.00 per person from Monday to Thursday and € 25.00 per person from Friday to Sunday and on public holidays.

Treatments in the RoLigio® SPA

In order to be able to guarantee your treatments, we recommend that you fix your appointments as soon as you book your room - direct dial (05523) 304 - 960. If you book a package with wellness treatments, the appointments will be fixed directly by us. If you have any wishes or additions, please let us know.

Carport/garage

In addition to our parking spaces directly at the house, we offer parking facilities in our carports and garages. We charge € 12.50 per space and night.

Check in / Check out

On the day of arrival, your room will be available in the hotel from 3.00 pm. Should you not be able to arrive before 18.00 hrs, please inform us by telephone. On the day of departure, we kindly ask you to vacate your hotel room by 11.00 am.

If you have reserved a holiday flat, it will be ready for occupancy from 16:00. On the day of departure we kindly ask you to vacate the flat by 10:00 am.

E-charging station

On our resort car park, approx. 120 m from the hotel, there are three e-charging stations where you can charge your e-mobile.

Early booking discount

If you book a room category or a package up to 3 months before arrival, adults receive a discount of 10.00 EUR per person and night on the room or package price.

Gift voucher

Lovingly designed gift voucher, e.g. for a stay in our hotel or a visit to our RoLigio®-SPA... individually arranged according to your wishes.

Dogs (on request)

Dogs up to a maximum shoulder height of approx. 55 cm (Labrador size) are welcome in our house in limited numbers.

We charge € 30.00 per night (without food) for a four-legged friend including the provision of a blanket, a dog bowl and a small welcome treat.

Please note that dogs must be kept on a leash in the house, are not allowed in the entire SPA & Wellness area, at the outdoor pool and in the restaurant, and may not be led through the restaurant area.

Dogs are not allowed in our holiday home or in the following room categories: Toscana room, Panorama Junior Suites Deluxe, Penthouse Loft, entire Wellness Wing. In principle, only 1 dog per room can be booked.

In case of excessive soiling or damage to the room, we charge a special cleaning or repair fee. This amounts to a flat rate of € 120.00.

Free train station shuttle

Please let us know your arrival time at Bad Sachsa railway station so that we can collect you in good time.

Visitor's tax

We charge a visitor's tax of € 2.60 per adult and night (from 18 years). For children from 13 years we charge a visitor's tax of € 1.30 per night.

Opening hours restaurant

Breakfast 7.00 - 10.30 a.m.
Late riser breakfast 10.30 - 14.00
Lunch snack 1.00 - 2.30 p.m.
Cake buffet 3.00 - 4.30 p.m.
Dinner 18.30 - 21.00

Prices

We reserve the right to adjust prices to the current situation in the event of an increase in inflation or VAT. All previous price lists will then lose their validity. In this case we will contact you in good time if you have a firm reservation.

Travel insurance

You can insure your holiday directly with us. Please ask for the modalities when making your reservation.

Romantic weekend for two

Discover our offers for your romantic weekend in the Harz Mountains.

Shuttle service from house to house (on request)

We are happy to offer you a shuttle service (at an extra charge) from house to house. Please contact us.

Cancellation

You can cancel your stay free of charge up to 7 days before arrival without taking out our travel insurance. In case of cancellation after this time, 80 % of the booked room price or 70 % of the arrangement price will be charged. We would also like to point out that in the event of early departure, the remaining days will be charged. If you take out our travel insurance, you can still cancel free of charge up to the day of arrival.

Wellness offers

You will find a selection of offers for your next short break, your individual wellness break or your time out for pleasure in our wellness offers.

Payments

You can pay cash or with EC or credit cards (Eurocard, Visa).
(Please note that some banks only allow daily payments of a maximum of € 1,000.00 by EC direct debit).

Room reservation

For organisational reasons, we are unfortunately unable to reserve a specific room number or floor.

Extra bed

per adult person from € 145,00 per night
per child up to 4 years € 20,00 per night
per child aged 5 - 14 years € 62,00 per night

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